Frequently Asked Questions

What services do you provide?
We provide skin analysis, facials, including anti-aging, massage therapy and hand treatments. We provide services for one-on-one appointments, spa parties as well as corporate events. We do not provide manicure and pedicure services.

Why choose a mobile spa?
We cater to those wanting the spa experience in the comfort of their own home, office or location of their choice. It is a unique way to experience the luxury of a spa in a more comfortable and personal setting of your own design. We can create a spa atmosphere anywhere. Everything is supplied including massage chair/table, linens, facial chair, cloths, candles, music - everything needed for a unique spa experience is provided.

Do you have a location I can come to?
No. We provide mobile spa services only. We travel to your home, office or location of your choice.

What areas do you service?
We currently service the following areas: New York, New Jersey and Connecticut.

What is a spa party?
A spa party is the perfect way to treat yourself and your family/friends to unique spa services in the comfort of your own home, office of location of your choice. Choose from packages, spa stations or customize your own.

What should I do to prepare for a spa party?
Depending on the services scheduled, therapists will arrive between 30-60 minutes prior to scheduled start time to allow adequate set up time. Please make sure that there is appropriate space for us to set up stations for each treatment. As a precautionary measure, during spa parties, please keep all pets and children in other rooms to avoid any contact with candles or other products that may be harmful.

What types of spa parties do you offer?
We provide spa parties for any occasion. A few examples of occasions for spa parties are: Bachelorette Parties, Girls' Night-In, Sweet 16. We also provide spa parties for "tweens" and teens, ages 6-16.

How far in advance do I need to book services, packages or parties?
We ask that reservations be made at least five (5) days in advance for spa services up to 10 people and at least two (2) weeks in advance for groups exceeding 10 people. Please note, an event booked less than the time periods mentioned above will incur a last minute surcharge. This is due to additional costs of executing last minute events. Last minute booking surcharges will be applied over regular pricing as follows: 1-2 people: $10; 3-5 people: $25; 6-10 people: $50; Groups exceeding 10 people: $100.

How do I book an appointment?
Appointments can be made by phone at (877) 517-9271, visiting our Contact Us page or emailing cbnsmobiledayspa@hotmail.com.

What are your online booking policies?
COMING SOON!

What forms of payment do you accept?
Visa, MasterCard, Discover, American Express, Personal/company checks (allowed at least ten (10) business days prior to service), SpaFinder Gift Cards/Certificates and Spa Week Gift Cards/Certificates.

What is your cancellation policy?
The scheduled services are reserved and staffed according to final headcounts and services reserved. Partial refunds will not be issued for any individual guest cancellations or no-shows. In the event a reservation is canceled by the client for any reason, all payments received are non-refundable.

Do you offer gift certificates?
Yes. We offer instant gift certificates online. Design your gift certificate, preview it, and then send or print it immediately. It's fast and easy!
Purchase an Online Gift Certificate

Do you have a Referral Program?
Yes. We have a Referral program where you can earn $10 off a future service for each referral.

Is there a setup fee?
Yes. There will be a $10 setup fee applied to groups of 1-4 people; $15 for groups of 5-9 people, and a $25 setup fee will be applied per bookings for groups exceeding 9 people.

Are decorations included?
Flameless candles are provided at no additional charge upon request.

Are gratuities included?
Spa services pricing does not include gratuities. In appreciation for outstanding service, gratuities may be given to the staff at the client’s discretion after the services have been rendered.

What if someone is late?
To avoid overtime charges, scheduled appointments are recommended and notice should be given to guests to arrive on time for their appointments. Although the staff will do what they can to accommodate late arriving guests, it is not always possible for the staff to provide the entire appointment time.

Still have questions?