C.B.N.'s Mobile Day Spa

Mobile Relaxation - We Come to You! 
Tel: (877) 517-9271
Serving NJ, NY & CT Areas

Spa Policies

Reservation Policy

Reservations need to be made at least five (5) days in advance for spa services up to 10 people and at least two (2) weeks in advance for groups exceeding 10 people.  Please note, an event booked less than the time periods mentioned above will incur a last minute surcharge.  This is due to additional costs of executing last minute events. 


Last minute booking surcharges will be applied over regular pricing as follows: 

1-2 people:   $10
3-5 people:   $25
6-10 people: $50
Groups exceeding 10 people: $75


A minimum of $50 in services (excluding travel fees/tolls) is required to book an appointment.


All other areas vary based on roundtrip travel distance

26 - 50 miles:   $100 minimum
51 - 75 miles:   $200 minimum
76 - 100 miles: $300 minimum
101 - 150 miles: $400 minimum
Over 150 miles:  $600 minimum 

Deposits

A 50% nonrefundable deposit is required to guarantee a date for all services.  Appointments and events are not finalized until both the signed contract and deposit are received by C.B.N.'s Mobile Day Spa. 

Final Payments

All payments must be paid in full no later than 5 business days prior to the date of service(s). 

Online Booking
C.B.N.'s Mobile Day Spa accepts Online Appointments.  To book an appointment online Click Here.

Payment Methods


Credit/Debit Cards  Credit/Debit cards are accepted (MasterCard, Visa, Discover, American Express). 
**Zelle, Venmo and CashApp are not acceptable payment options.**


SpaFinder Gift Cards/Certificates  When booking your services, mention that you will be paying with a SpaFinder Card/Certificate.


Spa Week Gift Cards/Certificates  When booking your services, mention that you will be paying with a Spa Week Card/Certificate.

Gratuities
Spa treatments include gratuities.  In appreciation for outstanding service, additional gratuities may be given to the staff at your discretion. 

Taxes
Applicable state sales tax will be calculated at the time of booking.

Travel Fees
Travel fees including tolls (if applicable) are calculated per therapist and vary based on location.

Setup
Depending on the services scheduled, therapists will arrive between 30-60 minutes prior to scheduled start time to allow adequate set up time.  

Setup Fees:

1 - 4 people:   $10 per event
5 - 9 people:   $15 per event
Groups exceeding 9 people: $25 per event

Parking
Location/Garage Parking:  Location/Garage Rate per therapist. 

Large Group Surcharge

For groups of 100 or more, there will be a 5% surcharge applied over the total cost.  This is due to additional expenses incurred when accommodating larger groups. 

Cancellation/Late Fees

We request the final payment due date be adhered to.  Failure to pay the balance due by the close of business (8:00 p.m.) on the due date, will result in a late fee charge of 10% of the balance due.  If the balance still has not been paid as of 48 hours prior to the appointment date, we reserve the right to cancel the booking.  We will not refund any deposit or payments paid toward the reservation if we cancel the booking under these circumstances.  In the event you must cancel your reservation for any reason, deposits and payments applied to packages are nonrefundable,  unless we are able to rebook the event date for equal or greater value, in which case all monies will be refunded minus a 10% Cancellation Fee (of the entire booking amount). 

Change/Refund Policy

In the event the services need to be rescheduled, at least 72 hours' notice is required. If you change your reservation with at least 72 hours' notice, you will be charged a Change Fee equal to 10% of the total cost of your reservation.  Less than 48 hours' notice will be considered a "no-show" and the deposit/payment will be forfeited.  In the event services are rescheduled, the new date must be within 60 days after the original date.  After the 60-day period has passed, the deposit/payment will be forfeited --  Only one rescheduling permitted.  Once your appointment date has been reserved for your event, we will be unable to issue a refund for any individual guest cancellations or no-shows. The scheduled services are reserved and staffed according to your needs.  Therefore, changes to any package must be made 72 hours prior to date of service.  Last minute changes may not be able to be honored.

Late Arrivals
It is important that the agreed upon starting and ending times be adhered to.  Scheduled appointments are recommended and notice should be given to guests to arrive on time for their appointments.  Although the staff will do what they can to accommodate late arriving guests, it is not always possible for the staff to provide the entire appointment time. If time allows, the client will have the option of accepting an abbreviated version of the scheduled service at no discount.

Atmosphere
Relaxing spa music is provided at no extra charge to create a spa atmosphere.  

Contracts
We require contracts for all bookings. 

PLEASE NOTE:

We reserve the right to refuse a treatment if any of the following apply:


  • Medical conditions that were not mentioned at time of reservation including COVID-19 symptoms.
  • Broken skin or lesions.


**If pregnant please state prior to treatment.

C.B.N.'s Mobile Day Spa reserves the right to change these Spa Policies at any time without prior notice.

COVID-19 Policies

Click Here to review COVID-19 Guidelines