C.B.N.'s Mobile Day Spa

Mobile Relaxation - We Come to You!
Tel: (877) 517-9271
Fax: (877) 517-9288
Serving NJ, NY & CT Areas

Spa Policies


Reservation Policy
Reservations need to be made at least five (5) days in advance for spa services up to 10 people and at least two (2) weeks in advance for groups exceeding 10 people.  Please note, an event booked less than the time periods mentioned above will incur a last minute surcharge.  This is due to additional costs of executing last minute events. 

Last minute booking surcharges will be applied over regular pricing as follows: 

1-2 people:   $10
3-5 people:   $25
6-10 people: $50
Groups exceeding 10 people: $75

A minimum of $50 in services (excluding travel fees/tolls)  is required to book an appointment in the NYC/Northern NJ Area (up to 25 miles roundtrip). 

All other areas vary based on roundtrip travel distance

26 - 50 miles:   $100 minimum
51 - 75 miles:   $200 minimum
76 - 100 miles: $300 minimum
101 - 150 miles: $400 minimum
Over 150 miles:  $600 minimum 

Deposits/Balances
A 50% nonrefundable deposit is required to guarantee a date for all services.  Balance due no later than five (5) business days prior to date of service by credit card. Due no later than seven (7) business days prior to date of service if paying by personal/company check (allow adequate mailing time). 

Online Booking
C.B.N.'s Mobile Day Spa accepts Online Appointments.  To book an appointment online Click Here.

Payment Methods
Credit Cards  Credit cards are accepted (MasterCard, Visa, Discover, American Express). 

Personal/company checks Allowed at least ten (10) business days prior to service.  When paying with a personal check by mail, a copy of a valid driver's license must accompany check.  All returned checks regardless of reason will incur a $35.00 return check charge and must be replaced with money order (if at least seven (7) business days prior) or cash for the check amount and return check charge prior to date of service. 

Gratuities
Spa treatments include gratuities.  In appreciation for outstanding service, additional gratuities may be given to the staff at your discretion. 

Taxes
Applicable state sales tax will be calculated at the time of booking.

Travel Fees
Travel fees may be incurred depending on ROUNDTRIP distance (Starting Point: Teaneck, New Jersey).

  • First 25 miles - No travel fee.
  • Additional roundtrip mileage over 25 miles calculated at a rate of 57.5 cents per additional mile .
  • Additional fee for any applicable tolls will be charged.

Parking
Location/Garage Parking:  Location/Garage Rate per therapist.
 

Large Group Surcharge
For groups of 100 or more, there will be a 5% surcharge applied over the total cost.  This is due to additional expenses incurred when accommodating larger groups.

Cancellation/Late Fees
We request the final payment due date be adhered to.  Failure to pay the balance due by the close of business (8:00 p.m.) on the due date, will result in a late fee charge of 10% of the balance due.  If the balance still has not been paid as of 48 hours prior to the appointment date, we reserve the right to cancel the booking.  We will not refund any deposit or payments paid toward the reservation if we cancel the booking under these circumstances.  In the event you must cancel your reservation for any reason, deposits and payments applied to packages are nonrefundable,  unless we are able to rebook the event date for equal or greater value, in which case all monies will be refunded minus a 10% Cancellation Fee (of the entire booking amount).

Change/Refund Policy
In the event the services need to be rescheduled, at least 72 hours notice is required. If you change your reservation with at least 72 hours notice, you will be charged a Change Fee equal to 10% of the total cost of your reservation.  Less than 48 hours notice will be considered a "no-show" and the deposit/payment will be forfeited.  In the event services are rescheduled, the new date must be within 60 days after the original date.  After the 60-day period has passed, the deposit/payment will be forfeited --  Only one rescheduling permitted.  Once your appointment date has been reserved for your event, we will be unable to issue a refund for any individual guest cancellations or no-shows. The scheduled services are reserved and staffed according to your needs.  Therefore, changes to any package must be made 72 hours prior to date of service.  Last minute changes may not be able to be honored.  

Overtime Charges/Late Arrivals
It is important that the agreed upon starting and ending times be adhered to.  Overtime charges begin if your party goes beyond the allotted time listed in your Contract.  To avoid overtime charges, scheduled appointments are recommended and notice should be given to guests to arrive on time for their appointments.  Although the staff will do what they can to accommodate late arriving guests, it is not always possible for the staff to provide the entire appointment time.

Overtime rates are booked in 1/2 hour increments at a rate of $50 per 1/2 hour, per requested station and will be charged to your credit card for services provided beyond the allotted time (based on therapist availability). 

Setup
Depending on the services scheduled, therapists will arrive between 30-60 minutes prior to scheduled start time to allow adequate set up time.  

Setup Fees:

1 - 4 people:   $10 per event
5 - 9 people:   $15 per event
Groups exceeding 9 people: $25 per event

Atmosphere
Candles and music are provided, upon request, at no extra charge.  Additional items such as table cloths, flowers, decorations, etc. are provided at an additional cost and with sufficient notice. 

Contracts
We require contracts for all spa group event bookings. 


PLEASE NOTE:

We reserve the right to refuse a treatment if any of the following apply:

  • Any medical conditions that were not mentioned at time of reservation.
  • Broken skin or lesions.

**If pregnant please state prior to treatment.

 

Packages, Policies and Prices Subject to Change Without Notice
(Effective as of 7/2015)

 

To book an appointment, please call (877) 517-9271
or to book an appointment online Click Here

 

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