Frequently Asked Questions
What services do you provide?
We provide skin analysis, facials, including anti-aging, massage therapy, reflexology, and hand treatments. We provide services for private parties as well as corporate events. We do not provide manicure and pedicure services.
Why choose a mobile spa?
We cater to those wanting the spa experience in the comfort of their own home, office or location of their choice. It is a unique way to experience the luxury of a spa in a more comfortable and personal setting of your own design. We can create a spa atmosphere anywhere. Everything is supplied including massage chair/table, linens, facial chair, cloths, candles, music - everything needed for a unique spa experience is provided.
Do you have a location I can come to?
No. We provide mobile spa services only. We travel to your home, office or location of your choice.
What areas do you service?
We currently service the following areas: New York, New Jersey, Northeastern Pennsylvania and Fairfield County, Connecticut.
What is a spa party?
A spa party is the perfect way to treat yourself and your family/friends to unique spa services in the comfort of your own home, office of location of your choice. Choose from packages, spa stations or customize your own.
What types of spa parties do you offer?
We provide spa parties for any occasion. A few examples of occasions for spa parties are: Bachelorette Parties, Girls’ Night “In”, Book Club, Baby Showers. Spa parties are ideal for any occasion.
How far in advance do I need to book services, packages or parties?
Reservations need to be made at least five (5) business days in advance for spa services up to 10 people and at least two (2) weeks in advance for groups exceeding 10 people. Please note, an event booked less than the time periods mentioned above will incur a last minute surcharge. This is due to additional costs of executing last minute events. Last minute booking surcharges will be applied over regular pricing as follows: 1-2 people: $10; 3-5 people: $25; 6-10 people: $50; Groups exceeding 10 people: $100
How do I book an appointment?
Reservations can be made by phone at (877) 707-2812. Appointments can also be reserved using our online booking.
What are your online booking policies?
- A valid credit card is required to book your appointment.
- Your card will not immediately be charged. Please note, your appointment will be scheduled into our calendar, but is not guaranteed until a 50% deposit has been processed. Balance must be paid in full at least five (5) business days prior to date of service.
- It is important to contact us after receiving your confirmation email to discuss the details for your services (i.e., location, number of people, travel fees, etc.) to complete the booking process.
- Online appointments may not be canceled online. You must contact us directly at (877) 707-2812.
- In the event you must cancel your reservation for any reason, deposits and payments applied to packages are nonrefundable, unless we are able to rebook the event date for equal or greater value, in which case all monies will be refunded minus a 10% Cancellation Fee (of the entire booking amount).
What forms of payment do you accept?
Credit cards are accepted (Visa, Mastercard, Discover, American Express). Personal/company checks allowed at least seven (7) business days prior to service. When paying with a personal check by mail, a copy of a valid driver's license must accompany check. All returned checks regardless of reason will incur a $30.00 return check charge and must be replaced with money order (if at least seven (7) business days prior) or cash for the check amount and return check charge prior to date of service. Outstanding balances for services are payable five (5) business days prior to event date.
What is your cancellation policy?
In the event you must cancel your reservation for any reason, deposits and payments applied to packages are nonrefundable, unless we are able to rebook the event date for equal or greater value, in which case all monies will be refunded minus a 10% Cancellation Fee (of the entire booking amount).
Do you offer gift certificates?
Yes. We offer instant gift certificates online. Design your gift certificate, preview it, and then send or print it immediately. It's fast and easy!
Do you offer spa membership?
Yes, we offer annual spa memberships. There are three levels of spa membership - Silver: $29.95/year for 3% discounts. Gold: $39.95/year for 5% discounts. Platinum Membership: $59.95/year for 10% discounts (plus free gift).
Do you offer new customers a discount?
Yes. We welcome our new customers with a 5% discount off any service. However, this discount cannot be combined with other specials, coupons or discounts.
Do you have a referral program?
Yes. We have a "Refer-A-Friend" program where you can earn free gifts based on your referrals.
What should I do to prepare for a spa party?
Depending on the services scheduled, therapists will arrive between 30-60 minutes prior to scheduled start time to allow adequate set up time. Please make sure that there is appropriate space for us to set up stations for each treatment. If you are unsure about the space needed for the setups for the treatments, arrangements can be made before your event for us to come to your event’s location to help in the preparation for the locations for the treatments – at no additional charge. As a precautionary measure, during spa parties, please keep all pets and children in other rooms to avoid any contact with candles or other products that may be harmful.
Is there a setup fee?
There is currently no setup fee. However, effective January 1, 2009, a setup fee of $25 will be applied to every booking.
Are decorations inlcuded?
Candles and music and provided at no additional charge.
Are gratuities included?
Spa treatments include gratuities. In appreciation for outstanding service, additional gratuities may be given to the staff at your discretion.
What is your procedure if someone is late?
To avoid overtime charges, scheduled appointments are recommended and notice should be given to guests to arrive on time for their appointments. Although the staff will do what they can to accommodate late arriving guests, it is not always possible for the staff to provide the entire appointment time.
